KNOWLEDGEBASE

How do I request updates on my requests?

All communication about an issue should be done using our Helpdesk system, which should always be the first choice for sharing more information or asking for an update about a problem. Paid Consulting users have additional options to request updates by email, web meeting, or phone calls. These are good choices if you want to get a review of several issues at once, but for general updates using our Helpdesk system to comment directly against your ticket is still the quickest option.